Yes it's true. We pride ourselves on offering the best quality floor mats available on the market. Our thicker mats come with a lifetime warranty (Anchorbar Premium, Executive Mat). They will never crack or break under normal uses. We guarantee a free replacement if this happens.
The thinner mats will hold up for years and years with their intended use... the only reason we don't include the lifetime warranty is because if a thinner mat (or non-studded mat) is placed on a thick carpet with a heavy load, we can't guarantee it will hold up in the long term. It probably will, but we can only lifetime guarantee the thicker mats that are designed for thick carpet and heavier loads.
Our supplier has been making custom chair mats and floor matting for over 20 years. The quality and process is dialed in.
All of our mats come guaranteed to be free of defects and errors in workmanship. When ordering from Custom Mat Shop, you can be sure your chair mat will be shipped in perfect condition, and will last much longer than cheaper mats you'll find elsewhere.
Whether you're looking for a mat for your home office, or need 20+ custom cut mats for a commercial space, we've got you covered.
Give us a shout if you have any questions, or want to get a quote for your next floor mat.