Refund Policy

We aim to provide you with a product that meets your unique specifications. Therefore, all sales are final and cannot be exchanged or returned for a refund. We do not guarantee that a mat will not dimple, as several factors can impact this. If you require assistance selecting the appropriate material or measuring your chair mat please refer to our 'helpful links' below, or contact us. We will be happy to help.

In the event that your chair mat is defective, is cut from material other than what you selected or is not cut to the dimensions you entered in our ordering system, we will replace it at no cost to you. If this is the case, contact us within 2 to 3 business days of receiving your order and we will relay further instructions on how to return the material.

Custom Mat Shop retains the right to refuse your order for any reason. Electronic receipts or any other form of order confirmation does not prohibit Custom Mat Shop from exercising this right.